faq
All of your answers in one place.
Can I join class if I'm late?
Unfortunately you cannot join class if you're late. To ensure the best experience for all of our members, we require that everyone arrive 15 minutes BEFORE CLASS. This gives our instructor enough time to make sure everyone is properly adjusted on their bike. This is also your opportunity to notify your instructor of any injuries or concerns.
What shoes should I wear?
Feel free to wear your favorite sneakers/athletic shoes. Cycling shoes with SPD clips are also good!
Can I attend a class if I didn't book it?
Classes need to be booked in advance online prior to joining. The class booking window closes 1 before each class. For classes beginning at 7:30a the booking window closes 11 hours before.
I'm on the waitlist for a class - now what?
Great! You can view your place in line on the Ssweat app. If a spot opens up, you'll receive an app notification asking you to confirm your attendance. You'll have 15 minutes to respond. If you don't RSVP, we will move on to the next member on the waitlist.
Make sure your Ssweat push notifications are on!
How can I cancel my class booking?
Life happens! We require members to cancel a booked class up to 12 hours before the start of class.
Can I spin while pregnant?
We recommend you check in with your primary care physician before your SSWEAT class to assess what’s best for you.
How do I cancel my membership?
You can cancel your recurring membership up to 3 days before your next billing payment. Please remember once charged, classes are non-refundable and non-transferrable.
Can I transfer my class package to a friend?
No, class packages can only be used by one member.
What do I need for class?
Wear your workout clothes, sneakers and bring your water bottle! You can always refill your water in our studio. We have complimentary towels, just make sure you throw your towel in the laundry bin after you SSWEAT!
How do I set up my bike?
We will help you! This is why you arrive early enough before class. The instructor will show you how to properly set yourself up on the bike. Once you’ve been set up, you can remember your settings for next SSWEAT class.
Are you currently hiring instructors?
Yes! Please send an email to lets.ssweat@gmail.com with your resume and certifications.